Privacy Policy

1. Who we are

Vanterics provides information about sustainable fuel data, evidence and reporting solutions for business users. This Policy applies to the Site only; any Vanterics product or service provided to a customer may be governed by separate privacy terms or a written agreement.

2. Information we collect

We collect information you choose to provide when you contact us, including your name, work email address, company name and message. We may also collect technical and usage information when you visit the Site, such as information about your device, browser, pages viewed, interactions, referral source and approximate location derived from your IP address.

The Site does not provide user accounts, and we do not collect account passwords or payment card information through it. Please do not send sensitive personal information through the contact form.

3. How we use information

We use information to respond to enquiries, communicate with you about your request, operate and secure the Site, understand how visitors use it, and improve its content, design, performance and user experience.

We use AI-assisted tools to help improve the user experience on the Site. We do not use those tools to make decisions that produce legal or similarly significant effects on you.

4. Cookies and analytics

We use cookies and similar technologies to keep the Site working, understand how it is used and improve the visitor experience. You can control or delete cookies through your browser settings. If you disable cookies, some Site features may not work as intended.

We do not use the Site to sell personal information or to serve targeted advertising based on your activity across unrelated websites.

5. How we share information

We may share information with service providers that help us host and protect the Site, deliver communications, analyse Site use and improve the visitor experience. Those providers may process information on our behalf and only for the purposes described in this Policy or as required by law.

We may also disclose information where reasonably necessary to comply with law, protect our rights or safety, prevent fraud or security issues, or respond to a lawful request.

6. Data retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records, improving the Site, resolving disputes and meeting legal obligations. We then delete or de-identify it where practicable.

7. International processing

Our service providers may process information in Australia and other countries. When information is processed internationally, we take reasonable steps to ensure it is handled in a manner consistent with this Policy and applicable privacy laws.

8. Your privacy rights

Depending on where you are located, you may have rights to request access to, correction of, deletion of or restriction on the use of your personal information, or to object to certain processing. You may also have a right to complain to a relevant privacy regulator.

To make a request or raise a privacy concern, use our contact form. We may ask for information to verify your identity before responding.

9. Children

The Site is intended for business and professional users and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please use our contact form so we can investigate and take appropriate steps.

10. Security

We use reasonable technical and organisational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to this Policy

We may update this Policy from time to time. We will publish the updated version on this page and change the “Last updated” date. We encourage you to review this page periodically.

12. Contact us

For questions, requests or concerns about this Privacy Policy or our handling of personal information, please use the Vanterics contact form.